note, this area is for Enclosure support only. All hard drive
support is supported directly by the manufacturer.
Why am I dropping frames?
2. Why doesn't my hard drive plug and play?
3. Why doesn't my fire wire storage system give
me 35 mb/s speeds?
am I dropping frames?
you using a Maxtor hard drive? Maxtor drives are notorious for
bad drive mechanisms and may need to be returned. That is why
we only recommend the IBM drives. Even though IBM drives may
cost a little bit more, they consistently provide the best reliability
and the best performance. The slightly higher price saves a
lot of headaches.
doesn't my hard drive enclosure "Plug and Play"?
drive jumpers to "master" setting. The drive jumpers
are pins located at the top of the drive. Setting the jumpers
is easy. To learn the correct position of the jumpers to enable
master settings, consult the drive companies website or the instruction
manual of your drive.
your FireWire(IEEE1394) drivers. It may necessary to downloaded
updated drivers from the Microsoft website. Also keep in mind
that Windows 98 Second Edition is supported, however the original
Windows 98 is not supported.
the hard drive. New drives that come from a manufacturer
come "unformatted." In some instances on Windows
computers, it may be necessary to "pre-format the drive"
in a computer before placing the drive in the enclosure. If
your drive already has data on it, then it is already formatted
and does not need to be reformatted.
doesn't my fire wire storage system give me 35 MB/s Speeds?
may have a bottleneck somewhere, and it's not coming from the
enclosure system. The bottleneck could be coming from a number
of other areas: Your computer, or the hard drive you placed
in the enclosure.
with slower system buses, and slower FireWire ports can slow
down the transfer rates. For instance, tests reveal that a G4
Titanium Powerbook doesn't deliver the same bus performance
as a dual 733 processor G4 tower.
your hard drive can slow things down as well. Hard drives work
like 4 year old kids, they just throw stuff down in the first
available place they can find. But after throwing things all
over the place, things can take a little more time to find.
The technical term for things being thrown all over the place
in your hard drive is called fragmentation. Luckily there
are programs on the market for both Mac and PC to organize the
behind the scene data(defragment). The use of these programs
can speed up your drive.
your question not answered? For technical support or additional
questions on products please call:
sure to tell the operator you wish to speak to Ken Tusant,
regarding DVvideo.com products.)
return address is:
Technology, Inc. Returns
3101 Whipple Road
Union City, CA 94587
Updates (Provided by Relax Technology)
Bridge Board Firmware Update Utility v3.0d for Windows - Full
Setup - 5.5 MB
Bridge Board Firmware Update Utility v1.2 for Macintosh (OSX)
- Full Setup - 1.2 MB
NOT COMPATIBLE WITH 10.1.X)
Bridge Board Firmware Update Utility v2.1c for Macintosh (OS9)
- Full Setup - 425 KB
Firmware version c8_012703.rrf:
c8_012703.rrf adds support for Granite Digital's SMARTVue application.
SMARTVue is a suite of disk utilities which can monitor the
S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology)
status of hard disks, benchmark hard disk performance, and perform
hard disk data integrity testing.
Technology has developed proprietary technology that allows
the SMARTVue application to monitor the S.M.A.R.T. status of
hard disks installed in SMART Drive FireWire enclosures. In
order to take advantage of this feature you must upgrade your
SMART Drive FireWire enclosure to c8_012703 or later firmware.
features are available when using Relax Technology's C8, C11,
and C14 FireVue 1394-IDE bridges. S.M.A.R.T. features are not
available when using Relax Technology's older C3 and C4 FireVue
Firmware version c8_082902.rtf:
c8_082902 adds SMART (Self-Monitoring, Analysis, and Reporting
Technology) to Relax Technology FireVue 1394-IDE bridges equipped
with LCD+keypad user interfaces. Products with these bridges
include Granite's SMART Drive lines of external FireWire enclosures
and hot-swap FireWire bays.
SMART firmware adds a new "SMART status/test" menu
under the "Diagnostic/Utils" menu. Using the SMART
menu, the user can enable/disable SMART operation, view the
drive's SMART parameters, view the drive's SMART error logs,
and initiate short and extended SMART self tests. If the user
enables SMART, then the bridge will automatically check SMART
status each time the unit is turned ON and then periodically
re-check SMART status during periods when the drive is idle.
is compatible with older Relax Technology FireVue 1394-IDE bridges,
including the C3 and C4 models, but the SMART features are not
enabled on these older models. Some early C8 bridges need a
factory update to support SMART. If your C8 bridge requires
this update, you will see the message "Bridge needs update
for SMART support" when you try to invoke SMART features.
Firmware version c8_080502.rrf:
c8_080502 fixes a firmware bug first observed with Windows 2000
Service Pack 3. This firmware bug would cause Windows to appear
to hang when trying to mount partitions on hard disks connected
to FireVue 1394-IDE bridges. Windows 2000 SP3 appears to hang
because it is repeatedly trying to communicate (unsuccessfully)
with the FireVue bridge.
2000 SP3 is not truly "hung" in this situation. Turning
off or disconnecting the FireVue bridge allows Windows to continue
firmware bug is triggered by new 1394 drivers in Windows 2000
SP3. The firmware bug is never seen with earlier versions of
Windows 2000, nor has the firmware bug been observed with other
Windows or Macintosh operating systems.
does not believe this firmware bug can cause the loss or corruption
of data. However, Relax Technology recommends that all customers
upgrade to c8_080502 to avoid potential problems.
NOTE: In order to prevent Windows 2000 SP3 from "hanging"
(as describe above) when using the Granite Field Update Utility,
please adhere to the procedure outlined below. Users of other
operating systems do not need to follow this procedure.
Connect the FireVue product to the computer's FireWire/1394
port, but leave the FireVue product turned OFF.
2. Boot the computer.
3. Run the Granite Field Update Utility.
4. Press the Browse button in the Field Update Utility to select
the new firmware file (c8_080502.rrf).
5. Turn ON the Granite FireVue product.
6. Press the Scan button in the Field Update Utility until the
Granite FireVue product is detected.
7. Press the Update button in the Field Update Utility to update
Windows 2000 SP3 users It is important to Browse for the desired
.rrf file before turning ON the FireVue product (steps 4-5).
Alternately, you can disconnect the cable between the FireVue
1394-IDE bridge and the hard disk(s). Doing so eliminates the
possibility that Windows 2000 SP3 will "hang" will
you are trying to update the firmware.
Firmware versions dated 022802 (Feb.. 28, 2002) and later require
v2.0 or higher of the Relax Field Upgrade Utility. As of the
022802 release, the RRF file format has changed. The new format
cannot be read by versions of the upgrade utility older than
v2.0. However, v2.0/higher of the upgrade utility can read both
new and old RRF file formats.